Our Commitment to You
The Lindfield Dental Surgery is committed to providing high quality dental care to all our patients. We take any concerns or complaints very seriously and aim to resolve them quickly and fairly.
How to Make a Complaint
If you are unhappy with any aspect of the care or service you have received, you can raise a complaint in the following ways:
In Person or By Telephone
Please speak to any member of our team or ask to speak with our Practice Manager. We can be reached on 01494 72 44 14 during normal opening hours:
- Monday – Friday: 8.30am – 5.30pm
- Tuesday and Wednesday evenings until 8.00pm
- Saturday: 8.30am – 1.00pm
In Writing
The Lindfield Dental Surgery, 32 Rickmansworth Road, Amersham, Buckinghamshire, HP6 5JW
By Email
What Happens Next
We will acknowledge your complaint within 3 working days and aim to provide a full response within 10 working days. We will investigate your complaint fully and aim to explain what happened, apologise where appropriate, and tell you what we have done to prevent the same problem from occurring again.
If You Are Not Satisfied
If you are not satisfied with our response, or do not wish to raise the matter directly with us, you may contact:
Parliamentary and Health Service Ombudsman
Tel: 0345 015 4033 | www.ombudsman.org.uk
General Dental Council (GDC)
Tel: 020 7167 6000 | www.gdc-uk.org
Care Quality Commission (CQC)
Tel: 03000 616161 | www.cqc.org.uk
This complaints procedure was last reviewed in 2024.